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Customer Service
Payment
What are the payment steps when I place an order?
When you make a purchase, there are various methods to verify online payments. You may be required to verify your identity through SMS, email, or TouchID. Once your payment is successfully verified, the order will be placed, and you will be directed back to the EHSHA BOUTIQUE order confirmation page. Shortly after the confirmation of your order, you will receive an email notification.
Payment methods.
- Visa
- MasterCard
- Maestro
- American Express
- Discover
- PayPal
- Apple Pay
- Afterpay (only available to Australia)
- Alipay (only available to United States, Canada, China Mainland, Hong Kong SAR and Macau SAR)
- Klarna (only available to the US, UK, Germany, Austria, Switzerland and Belgium)
Returns
While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of merchandise, we will gladly accept your unworn/unwashed items within 15 days of the delivery date for US orders.
Eligible items must be returned in their original condition – not worn, washed or damaged – and must have all tags and liners attached and returned in original packaging.
Please try on garments over underwear and do not remove sanitary the slip.
Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is at EHSHA BOUTIQUE discretion to determine if the returned suit has been soiled. If a suit is determined to be soiled, orders will not be accepted for a return or merchandise credit. EHSHA BOUTIQUE cannot send back the order, and will have to damage out any soiled suits.
receive step-by-step instructions. Please note we’re not offering free return shipping labels at this time.
Note this items are non-refundable.
Items purchased past the 15 days return policy.
Items marked as final sale.
Accessories (jewelry, towels, hats, handbags)
Free gifts or promotional items with retail value.
Items purchased using a 20% discount code or above.
Sales and clearance items, including sample sale items.
Original shipping and handling fees.
Orders placed online cannot be returned to our retail locations.
Orders placed at retail locations cannot be returned online.
International orders
Shipping
1- Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2- Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method | Estimated delivery time |
USPS Standard | 3-5 business days |
FedEx Two Days | 2 business days |
FedEx Overnight * | 1-2 business days |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
My Website (change this) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
My Website (change this) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim
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Our new product is available for international shipping with a few exceptions. Shipping rates will be calculated during the checkout process and depend on the destination. Please be aware that as the buyer, you are responsible for any VAT, tariff, duty taxes, handling fees, customs clearing charges, and other charges that may be required by your country for importing consumer goods. We do not collect these charges in advance, and it is difficult to provide an estimate as it varies significantly worldwide. We advise you to conduct your own research to ensure smooth customs clearance and to have an understanding of any additional costs involved.
Quality & Safety
Quality refers to the standard of excellence or superiority in a product, encompassing its durability, functionality, and overall performance. High-quality products are built to last, showcasing attention to detail, superior craftsmanship, and the use of reliable materials. They undergo rigorous testing and adhere to industry standards to ensure they meet or exceed customer expectations.
Product Care
Proper product care is essential for maintaining the longevity and quality of your clothing. By following a few simple steps, you can keep your garments looking fresh and new for a long time. Start by reading and following the care instructions on the clothing label, as different fabrics and materials require specific handling. Sort your laundry by color and fabric type to prevent color bleeding or damage. When washing, use the appropriate water temperature and a gentle detergent. Avoid using bleach unless specifically recommended. After washing, air-drying is often the best option to prevent shrinking or distortion. If using a dryer, select a low heat setting. Iron your clothes at the appropriate temperature for the fabric, or use a steamer for delicate items. Finally, store your clothing in a cool, dry place to prevent mildew and odors. With these care practices, you can extend the life of your clothing and enjoy them for years to come.
FAQ
Here’s how:
Choose a category from the top navigation menu or search to explore a specific style or brand
Select your desired item and click Add To Bag. Once you’ve added all items, it’s time to checkout
Sign in to your account or, if you’ve not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We’ll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Ground orders that are in stock can take up to 1 week to be processed – this does not include transit time. Note: if you placed an order after 1pm EST on a Friday, your order will not be shipped until the following Monday. Once your order has shipped, you will receive an email notification with tracking and an estimated delivery date.
you have 14 days for return an Item
To initiate a return, please follow the steps outlined below:
- Log in to your account on EHSHA.COM website. If you made the purchase as a guest, locate the order confirmation email and click on the provided link to access the return portal.
- Navigate to the “My Orders” or “Order History” section of your account, where you will find a list of your recent purchases. Locate the specific order containing the item you wish to return.
- Select the option to initiate a return for that particular item. You may be asked to provide a reason for the return, which helps us improve our products and services.
- Once your return request is approved, you will receive a confirmation email with detailed instructions on how to proceed. This email will include a return shipping label or instructions on how to generate one.
- Carefully package the item you wish to return, preferably using the original packaging. Ensure that it is securely sealed to prevent any damage during transit.
- Attach the provided return shipping label to the package or follow the instructions to generate your own label. Be sure to include any required documentation or return authorization forms.
- Drop off the package at your nearest shipping carrier’s location or schedule a pickup, depending on the return shipping instructions provided. Keep the receipt or tracking number for reference.
- Once we receive the returned item and verify its condition, we will process your refund. You will be notified via email regarding the refund status and the method used for the reimbursement.
Please note that certain items may have specific return policies or restrictions, such as final sale items or customized products. It’s recommended to review our website’s return policy or contact our customer support team for any further assistance or clarification regarding your return.
Log in to your account on our website. If you made the purchase as a guest, refer to the order confirmation email you received after placing the order.
Once logged in, navigate to the “My Orders” or “Order History” section. This section should display a list of your recent orders, including the one you wish to track.
Locate the specific order and click on it to view the details. This will provide you with information such as the order number, date of purchase, and shipping details.
Look for an option to track the order or check its status. This may be a button or link labeled “Track Order” or “Order Status.”
Click on the designated option, and you will be redirected to a tracking page. Here, you can view the real-time status of your order, including its current location and estimated delivery date.
Depending on the shipping carrier used for your order, you may be able to click on the tracking number provided to get more detailed information about the shipment.
If you encounter any issues or have further questions about your order’s status, contact our customer support team. They will be happy to assist you and provide any necessary updates.
Please note that it may take some time for tracking information to become available after your order has been shipped. If you are unable to find tracking details immediately, we recommend checking back later or contacting our customer support for assistance.